Because more than 25 percent the budget spent on mineral projects, the costs associated with buying and repairing heavy machinery is maintained, using appropriate equipments in terms of funding that is economically justified. As a powerful tool to compete in the field of mining exploration, which is fast and profitable projects that it is very important and crucial role for the mines is such that no proper service of machinery or equipment can cause worn old postponement of the project is scheduled to partially or completely stop border enforcement activities goes.
Tirage- Machine Company is exclusive agency of companies’ well-known and reliable machinery that is able to produce heavy machinery and mining and distribute them around country.
Machinery belonging to the company compared to other available machines is capable in a high performance, power, strength and durability and yet reasonably priced and good quality.
Ease of working with these machines, ease of doing repairs, ten-year guaranteed supply needed parts is from other benefits Tirage- Machine Company.
Machinery produced in this company is proper and coordinated with the appropriate physical condition across the country in terms of climate, geographical conditions etc and for technical people of customers, training courses will do at the College of Tirage Machine in Mashhad city and also training of maintenance services and proper operation of the machine is free. Tirage Machine Company is proud to serve the contracting companies and the cost burden from the shoulders of buying machinery and contractors on the development and prosperity could end the vast country of Iran to provide acceptable service.
Tirage- Machine Company is issued international quality certificate 9001 and ISO 10002 from Germany TUV.
Tirage- Machine Company after comprehensive studies and surveys regarding road construction machinery companies in China to select the best well-known manufacturers and types of bulldozer, graders and rollers has offered on the market. Benefits and advantage of these products is as follows:
Bulldozer TY350, Bulldozer TY230, Rollers QX520, loader ZL50EXK, loader ZL30F, Loader CDM816, Hammers 950 kg-DMB140, Hammer 1300kg-DMB1800, Hammer 1800 kg-DMB210, Hammer 1900 kgDMB230, hammer 2350kg-DMB250, Hammer DMB300-2750Kg
Tirage- Machine Company now enjoying high capacity management and technical knowledge and having experienced the people of domestic and foreign experts, provision of equipment, Technical Collections have provided and hope that the Lord can help and assist until we obtain customers’ satisfaction in desired manner. Therefore Tirage Construction Company and Tirage- Machine Company with associated Technical and Professional Training Organizations in the Country has been established and set up Specialized Education Center of Construction Industry, in Mashhad city that this is capable 200 m class space, Capacity of 320 trainees, 1500 meters classroom space, 300 meters of workshops for practical and the laboratory courses. Meanwhile, the students make the short and long courses shall receive certificates of technical competence of the Organization technical professionals.
Now Dr. Ahmad Sohangr is Managing Director of Tirage- Machine Company that what follows the conversation with him regarding the company's activities and approaches in qualitative categories are:

Mainly what in the face of your company's approach has been to qualitative categories and whether the company quality policy to date has been achieved or not?
Tirage- Machine Company believed to implement quality management systems, quality policy of its products in the form of system ISO9001-2000 and ISO10002-2004 has developed and implemented, but no doubt any system implementation requires its own infrastructure and tools that It is important to create a culture of quality management system at all levels of important organization which fortunately between managers and staff has believe.

What lasting experience in the direction of promoting quality goods and services for the company is acquired?
Improving the quality of goods and services, an important principle of is in Tirage- Machine Company. Regarding the establishment of quality management system by the management, always ISO10002 and ISO9001 in this company has been emphasized and has caused many blessings. Highly successful experience selling products and expanding market machinery in recent years tell their best satisfaction of our customers of products quality and services offered by the company.

How the company outlook in quality and quantity of products and services can be predicted?
Company management outlook are based on that the highest quality products making their way to be and providing after sales service considered desirable for customers, a major share of the market in terms of quantity in the country have achieved, Maintain and export to neighboring countries is to develop.

To improve the quality of products and services offered by your company, what program to use modern technology have been predicted?
A quality management system in the software used and in order to implement excellence models (EFQM) has been providing work arrangements that Tirage- Machine Company to earn degrees for this model, the basic steps to take. After sales service department so the planned around the country that the company services to customers within 24 hours will be offered.

What position for R & D department to improve the quality of products and services belonging to it is intended the company?
Reload plans and planning to achieve the required products with modern technology in world, the importance of research and development and move towards improving the quality of goods and services that forming unit (R & D) in Engineering office of Mashhad city and continuing studies on the different equipment, long strides has been to improve the quality of products and services that management believes to regarding the extent of the work, we are beginning.

What qualitative advantages are capable products offered by your company compared to similar products?
Similar machines are available in the country, generally three types of computer BMI, BMS, ECU are installed on machine. When they need repairing that the relevant technical experts at their own computers connecting to the computer troubleshooting machines and bring the necessary done to attempt to fix it. While the heavy machine work mainly in the away mines of country and road construction. And so the owner’s machine cannot be enabled access to technical engineer simply. In other word, buyers believe that the most important advantage quality machines of Tirage- Machine compared to similar products is ease of maintenance and planning machine maintenance that the technical people is easily accessible in around the country and this has caused many owners of the machines in deprived areas that are engaged in construction activities to machines of the company showing more fortunate.

After sales service compared with similar services, what is the position and how is sensitivity improvement in the Service in your organization?
Service categories in this industry as a commitment and legal duty and moral has always desired, But deeper look and more accurate, main factor obtaining customer satisfaction and the basic parameters and key will be in attracting customers and business development. The relevant components of the company including: Despite the amount of required spare parts and reliable, the technical and skilled enough, organize appropriate, expanded technical service centers, proper transportation facilities, translation and editing technical documents, training and ongoing technical effort. So that ultimately the two main aims achieved the service quality and speed, already within 36 hours will be determined and mapped.

Whom you believe how much after-sales service in an effective customer satisfaction and customer orientation in the organization can be achieved?
To provide timely service and high quality, positive effect and continuous has on customer satisfaction. For this reason, the company has plentiful Tirage- Machine Company trying to get customers through the provision of after sales service and favorable feedback from the survey process and the importance of giving suggestions, customers refer to buy frequently.
Tirage- Machine Company was iron men's tournament sponsor in 1387.

Whether costs related to after sales service in compared to customer satisfaction is justified?
Getting value for customers and creating long term relationships with customers only by providing timely and appropriate services is possible, the most expensive with the belief in the principle of after sales service has done and get the satisfaction of our customers, certainly the cost is justified.

How to complain about your customers and audiences in the organization are considered important and what action has been done in this area?
Accepting criticism and complaints change as a cause of reconstruction and reform has always desired and therefore the company this year with the establishment of complaint review system and track, measure satisfaction in the form of ISO10002 standards and related certification from the TUF German Company, mainly in this step is established categories. And so buyers will find our products to ensure that their criticism and complaints are recorded immediately. And follow the necessary steps to solve problems and gain satisfaction schedule will be given credit taken.

What in reducing pollution products has done Tirage- Machine Company and basically how environmental standards in terms of products are defined the company?
Since diesel engines installed on the products are supplied from outside, Therefore, to reduce pollution related, Machines in order to foreign companies, Standards related to the output of polluting gases allowance seriously have been emphasized and fortunately, with the latest products and submissions conform European environmental standards.

Whom you believe, Presence of companies such as Standard & Quality Inspection of Iran in the field of consulting and inspection services to how much can be effective in improving the quality of products, services and customer satisfaction? Presence of an independent quality inspection and evaluation of company products according to customer comments and reports, along with corrective recommendations offered to manufacturers is very useful and effective, market assessment and market needs according to consumers has caused modification of goods quality and services and, ultimately, customer satisfaction will increase sale.